Privacy Policy

NatureSoles (“we”) explains here how we collect, use, and share personal information when you use naturesoles.com or buy from us.

1. Information we collect

• Order data: name, email, shipping/billing address, phone (if provided), order contents, and payment status. Card details are handled by Stripe — we do not store full card numbers.
• Marketing signup: email, consent timestamp, source (e.g. footer), IP address, and user-agent when you opt in.
• Technical data: IP, browser type, device, pages viewed, and cookie/consent choices.
• Communications: emails or messages you send to support.

2. How we use it

• Process, fulfill, and support orders (contract / legitimate interest).
• Send transactional messages (receipts, shipping updates).
• Send marketing emails only with your affirmative consent (checkbox opt-in). You may withdraw consent anytime via unsubscribe.
• Prevent fraud, enforce Terms, and protect our rights.
• Measure ads/analytics if you accept optional cookies (e.g. Meta Pixel).

3. Sharing

We share data with service providers who help run the business:

• Stripe (payments)
• Brevo / SMTP relay (email delivery)
• Hosting / VPS providers
• Shipping / fulfillment partners as needed to deliver orders
• Meta / advertising platforms if you consent to ads cookies

We do not sell your personal information for money. We may disclose information if required by law, legal process, or to protect rights, safety, and property.

4. Cookies & tracking

Essential cookies keep the cart and checkout working. Optional analytics/marketing cookies load only after you accept them in our consent banner. You can change your mind by clearing site data and choosing again.

5. Retention

Order records are kept as needed for tax, accounting, fraud prevention, and dispute defense. Marketing contacts are kept until you unsubscribe or ask us to delete them (subject to legal retention needs).

6. Your choices

• Unsubscribe from marketing via the link in any marketing email.
• Request access, correction, or deletion where applicable by emailing hello@naturesoles.com.
• Residents of certain places (e.g. EEA/UK/CA) may have additional rights under local law; we will respond as required.

7. Children

The site is not directed to children under 16. We do not knowingly collect their personal information.

8. International

We operate from the United States. If you access the site from elsewhere, you understand information may be processed in the US and other countries where our providers operate.

9. Changes

We may update this policy by posting a new version with a revised date. Material changes to marketing practices will not override a prior unsubscribe without a new consent.

10. Contact